Help & Contact
Support
Need a hand with Koloi? We're here to help with anything — your account, bookings, payments, or a problem in the app.
Contact us
Email us any time and a real person from the Koloi team will get back to you, usually within 2 business days.
Include the email address on your Koloi account so we can find you faster.
Common topics
Account & sign-in
Trouble signing in, changing the email or phone number on your account, or updating your profile details — email us and we'll sort it out.
Bookings
Questions about a booking you made through Koloi — changing, cancelling, or a service centre not responding.
Payments & pricing
Koloi is free for drivers. Payments for services happen directly between you and the business — for a billing question, contact the business, and reach out to us if you need help getting in touch.
Report a problem
Something in the app not working right? Tell us what happened and what device you're on, and we'll get it fixed.
Helpful links
- Privacy Policy — how we handle your data.
- Terms of Service — the terms that apply when you use Koloi.
- Delete your account — how to permanently delete your Koloi account and data.